Metadatos latina_art949. Revista Latina de Comunicación Social, 67, 2012.
Revista Latina

Metadata - 2013
DOI: 10.4185/RLCS-2013-985en/CrossRef link

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<title>RLCS, Revista Latina de Comunicación Social</title>
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<meta name="DC.title" content="Proactive crisis communications in public institutions"/>
<meta name="DC.creator.personalName" content="MM Rodríguez González; I Marauri Castillo; MJ Cantalapiedra González"/>
<meta name="DC.contributor.editor" content="JM de-Pablos-Coello"/>
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<meta name="DC.Date.availableated"lang="es" scheme="iso8601" content="2013"/>
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<meta name="digital objet identifier, DOI" content="DOI: 10.4185/RLCS-2013-985en/CrossRef link"/>
<meta name="DC.Description" lang="en" content="Revista Latina de Comunicación Social, RLCS, is a scientific journal edited at the University of La Laguna, ULL (Tenerife, Canary Islands) in the Laboratory of Information Technologies and New Analysis of Communication, LATINA according to its initials in Spanish, founded in 1987 by Dr. José Manuel de-Pablos-Coello, under the protection of special doctorate programmes for Latin American professors. The journal publishes under the main summary almost exclusively research papers written following the formula IMR&DC+B: introduction, methodology, results and discussion plus conclusion, with a updated bibliography: at least 70% of the bibliographic entries must be from the past 10 years and half of them from scientific journals in Spanish and English languages. Reviewers make a double blind peer examination. This is a collective and inter-university project, including many professors and researchers from almost all Spanish and Portuguese speaking countries. RLCS is one of the three Spanish-language journals of communication that are located in second quartile of the GSC, Google Scholar Metrics, with an h-index of 9 (November 2012), which had already increased to 12 by February 2013.The journal is the following databases: EBSCO (USA), DOAJ (Lund University, Sweden), Redalyc (Mexico), Dialnet (Spain); and is indexed by the CINDOC-CSIC in DICE, ISOC, RESH, Office of Latin American Education, OEI according to its initials in Spanish; Dulcinea... and at 2011, in Scopus. In Spain the journal is a reference in the Directory of Index of Spanish Periodicals of Social and Communication Sciences, IN-RECS, of the University of Granada, UGR. RLCS occupies the first position in the cumulative index for the periods 2003-2007; 2004-2008, 2005-2009 and the years 2008. 2009 and 2010. For the fourth consecutive year, in 2011 RLCS was positioned in the top quartile of the Impact Factor Index of the Spanish Journals of Communication (In RECS). In 2012, when Google Scholar Metrics (GSM), the international journal ranking system, was launched, the RLCS positioned itself in the second quartile (Q2), position 90, of the world’s most-cited communication journals, with an h5-index of 9, which increased to 13 in February 2013, when its global h-index was 15. Included in the top 100 of journals in Google Scholar's Spanish language"/>
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<meta name="DC.description.abstract" content="ABSTRACT: Introduction: The air traffic controllers’ strike that took place in Spain from the third to the sixth of December 2010 is a paradigmatic case of crisis communications. Objectives: The objective of this research article is to analyse the public communications strategies implemented, on the one hand, by the Ministry of Public Works and the Spanish government and, on the other, by the promoters of the strike, the air traffic controllers union. Methods: The study is based on the analysis of the news coverage of five of the main Spanish newspapers and the impact of the strike on the social networks. Conclusions: The results indicate that the Spanish government implemented a better communications plan, which was based on anticipation, proactivity and the use of the storytelling technique, i.e. the narration of a story with 'good' and 'bad' characters (the citizens and the government, on the one hand, and the promoters of the strike, on the other), which had a huge impact of the public opinion. The communication “strategy” of the promoters of the strike failed in its mission as it was characterised by improvisation, reactive attitudes and lack of coordination."/>
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<meta name="DC.keywords" content="Keywords: Crisis communication; social networks; strike; institutional communication, proactivity, storytelling."/>
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<meta name="DC.relation.isPartOf" content="1138-5820" scheme="ISSN"/>
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<meta name="DC.TERMS.bibliographicCitation" content="MM Rodríguez González, I Marauri Castillo, MJ Cantalapiedra González (2013): “Proactive crisis communications in public institutions”, at Revista Latina de Comunicación Social, 68. La Laguna (Tenerife): Universidad de La Laguna, pages 457 to 484 retrieved on ___ de ___th of ____ of 2_______, from
DOI: 10.4185/RLCS-2013-985en/CrossRef link"/>